Please ensure
you read the
carefully before
treatment of any
floor covering.

Caring for your new flooring

Timber Floors


  1. Wash your floor regularly using ONLY hot water and Methylated Spirits - 1/4 cup of Meths to 3ltrs of hot water.
  2. Keep your floors free of dirt, grit and abrasive particles.
  3. Use electrostatic mats and mops to cut down on the need for maintenance.


  1. Never wash floors with abrasive cleaners.
  2. Never use polish, waxes or silicone finishes as these affect polyurethane bonding.
  3. Never use powders such as dance floor powders. 

New Carpets


  1. Dry vacuum regularly - at least once a week and more often in heavy traffic areas. Use of a plain suction-type vacuum cleaner. Turbo or revolving brush head attachments may reduce surface hairiness or frizzing.
  2. Promptly attend to spills and stains.
  3. When necessary, an annual professional steam clean by a reputable company can remove entrapped soil particles reviving the appearance of your carpet.  For synthetic carpets, steam cleaning is recommended every two years at a minimum - be aware that failure to do this could void any warranty claims.


Wool and synthetics carpet need different treatment. Before using any stain treatment, make sure you have 'contained the stain' to stop it spreading further.


  1. Blot up liquids straight away using a paper towel or clean cloth.  In the event of any large area spills, we'd recommend putting a clean towel down and standing on it to absorb as much liquid as possible.
  2. Scoop up solids immediately using a knife or spoon - try not to push the substance further into the carpet pile.
  1. Rub wool carpet pile when it's wet - ever!  This will damage the carpet pile and can spread the stain further.
  2. Drown the carpet in water or any other liquid.

With liquid stains, use the manufacturer's stain remover after blotting up the stain. If you don't have any of the product handy, then the next best thing is to dilute the area with lukewarm (not hot) water and re-blot thoroughly using a clean dry towel or paper towel, ensuring you do not rub the stain. You can continue to gently apply water and re-blot. The wool pile will not be damaged by water as long as you don't over-wet the carpet, as this may cause watermarks on the surface and may damage the backing.

Most oily or greasy stains can be removed, even after a period of time. However, certain stains may have a chemical reaction with the fibre and can cause irreversible damage.

Cork Floors

The polyurethane covering on cork tiles is an evironmentally-friendly non-toxic product that provides excellent wear scratch and scuff resistant. The coating is "touch" dry within 2-3 hours. But the coating is stlll curing at this stage.


  1. Wait 8 hours after application before walking on the cork.
  2. Wait at least 72 hours before moving in the furniture and exposing the floor to full use.
  3. Avoid excess moisture on the floor. Remove spillages immediately.
  4. Avoid covering the floor with mats for 2 weeks after application.
  5. Put protective pads on the feet of all furniture to avoid marks.
  6. Use an external mat to remove dirt, grit and moisture from shoes/feet.
  7. Vacuum regularly to remove dirt and grit.

Vinyl Floors

After installation, maintain room temperature of 18 degrees celcius for proper curing. Do not wash the floor for 5 days.


  1. Wipe spills immediately.
  2. Wash the floor occasionally with the recommended solution from the manufacturer.


  1. Don't use detergents, abrasive cleaners or 'mop and shine' products.
  2. Don't use paste wax or solvent-based polishes.
  3. Don't use a beater bar when vaccuuming.
  4. Don't use highly abrasive scrubbing tools.